Cancellation & Refund Policy

Thank you for shopping with Flourish Herbs. We strive to provide you with high-quality products and a clear understanding of our terms of sale. Please read our policy carefully before placing an order.

1. Order Cancellation Policy

All sales are final.
Once an order is placed and payment is confirmed, it cannot be cancelled for any reason. Our order processing begins immediately to ensure timely delivery, and we are unable to intercept or stop this process. Please review your order carefully before confirming your purchase.

2. Refund Policy (Damaged Shipments Only)

We only offer refunds in the specific case of a received shipment being in a damaged or defective condition. We do not offer refunds or exchanges for reasons such as change of mind, incorrect sizing/color choices, or any other non-damage related issues.

Eligibility for a Refund Due to Damage:
You must report the damage to our customer service team within 48 hours of the delivery date.
The item must be unused and in the exact condition in which it was received, with all original packaging and tags intact.
We require proof of purchase (order number, receipt) and clear video evidence of the damage to the item and the shipping package.

The Damage Assessment and Approval Process:

Report the Damage: To initiate a request, please contact our customer support team through [Contact Us] page with your order number and attached visual evidence of the damage.
Case Approval: Our team will review the evidence on a case-by-case basis. This process may take 2-4 business days.

Approval/Rejection Notification: We will notify you via email regarding the approval or rejection of your refund. We reserve the right to refuse refunds if the damage is deemed to be caused by misuse, improper handling after delivery, or if the claim is made outside the specified timeframe.

Refund Issuance: If your claim is approved, a refund will be processed to your original method of payment within 5-6 business days. You acknowledge that it may take additional time for your bank or financial institution to process and post the refund to your account.

3. Return Shipping

If your damage claim is approved, we will provide you with instructions on how to return the damaged item. We will cover the return shipping costs for approved damaged items.

4. Contact Us

For any questions or concerns regarding this policy, please contact us promptly through [Contact Us] page.

We reserve the right to modify this Cancellation & Refund Policy at any time. Any changes will be effective immediately upon posting on our website.